Are you finding it difficult keeping up with technology in your business? Do you wish to get help with your tech management? You can either choose to hire a full-fledged IT support team or you can outsource to an IT support firm.
Your final decision would depend on a number of factors such as cost, space, needs, etc. Before making a final decision, here’s what you need to know about business IT support.
There are different IT support requirements for different businesses
No two businesses share the same IT needs. Even then, the IT needs of a business are rarely static and evolve over time along with the business. As a business owner, you must be clear on what you are looking to achieve from your support personnel. Be specific on your requirements – do you need an IT security expert, or someone to set up your computers and networks, or someone to take care of maintenance and keep your systems up and running, etc. – and ensure that your needs are well understood.
IT support varies
If you need to outsource your IT needs to a support firm, be aware that there are different types of support. On the one hand, there’s the break/fix support – whom you’ll only call upon when you have a problem. This is different from a company simply contracted to come around for scheduled maintenance. You could also get a managed service provider that’s perpetually at your beck and call, fixing your technology issues for a monthly fee.
Outsourcing is cheaper
When you hire an IT staff – highly trained, qualified and experienced, you must be ready to pay all of the potential fees. The salary of an in-house IT employee can often cross the $50,000 mark. This can get costly if your needs are scarce. An IT support company typically charges on a per-hour basis depending on the nature of your issue. This is mostly cheaper in the long run and lets you focus on other things.
Get a partner
An IT support firm could easily be hired to play the role of a business partner for IT-related issues. Look for a partner that can understand your business goals and vision and proffer the best advice going forward. Despite its cost saving advantages, the long-term benefits derived from having a partner who understands your needs is immeasurable.
Demidov Innovations provides on-site and remote IT support for small and medium scale businesses right here in Newcastle.