2018 Ad-Hoc and MFP Rates

Business Hours: (8am-5pm Monday to Friday excl. Public Holidays)

MFP Client Rates

What is MFP?

Customer Rates

Business Hours
On-site Support – $125 an hour + travel fee of $25
Remote Support – $100 an hour
Telephone Support – $25 per 15 min

Weekend/Non-Business Hours
On-site Support – $170 an hour + travel fee of $25
Remote Support – $150 an hour
Telephone Support – $37.5 per 15 minutes

All rates are GST inclusive.

Business Hours
On-site Support – $150 an hour + travel fee of $25
Remote Support – $125 an hour
Telephone Support – $37.50 per 15 minutes

Weekend/Non-Business Hours
On-site Support – $225 an hour
Remote Support – $200 an hour
Telephone Support – $50 per 15 minutes

All rates are GST inclusive.

For businesses that require regular maintenance to prevent downtime and increase efficiency, we offer our MFP (Maintenance and Future Planning) managed services agreement. The main purpose is to minimize lost revenue by identifying threats like pending hardware malfunction before it becomes critical.

Maintenance and Future Planning (MFP) – Click Here for Info

The other important benefit of the MFP is to use the regular scheduled maintenance visits to help identify opportunities for our clients to improve. Whether it’s a new technology, process or other idea that we believe may help the business – our job is to advise our clients to make sure they are at the top of their game.